Terms of Service

1. Who we are, and what these terms cover

These Terms of Service ("Terms") are an agreement between you and Ryvion ("Ryvion", "we", "us"), the operator of ryvion.ai, based in Newfoundland and Labrador, Canada. They govern your use of our websites and of OrderProof — our service that turns purchase orders your buyers send you into draft orders in your commerce platform, with validation checks and a signed receipt for each accepted order (together, the "Service").

By creating an account, using an API key, or otherwise using the Service, you agree to these Terms. If you use the Service on behalf of a company, you confirm you have authority to bind that company, and "you" means that company.

2. Definitions

"Customer" means the merchant account (tenant) that uses OrderProof to process its purchase orders.

"Customer Data" means data you submit to the Service: purchase-order documents, catalog and price-list data, buyer details contained in your documents, and configuration.

"Receipt" means the cryptographically signed record the Service produces for an accepted order. Receipts reference Customer Data by hash; they do not contain the underlying document contents.

3. Accounts and security

• You must be at least 18 years old and provide accurate account information.
• You are responsible for activity under your account and API keys. Keep keys confidential; rotate them if you suspect exposure and tell us promptly.
• We may suspend access to protect the Service, other customers, or you, and will tell you why when we reasonably can.

4. The Service, automation, and your responsibility

OrderProof reads order documents using automated extraction (including machine learning), matches lines against your catalog, and applies the checks you configure (such as contract prices, minimum quantities, case packs, and stock). Automated extraction and matching can make mistakes. The Service is built around that fact: low-confidence results are routed to you for review, and automatic execution is opt-in and configurable.

You are responsible for the orders you approve, for orders executed by automation you have enabled, and for the accuracy of the catalog, price, and inventory data you provide. The Service creates draft orders in your commerce platform; completing and fulfilling them remains your decision and responsibility.

5. Third-party platforms

The Service connects to third-party platforms at your direction (for example, Shopify). Your use of those platforms is governed by their terms, and you are responsible for having the rights needed to connect them. We are not responsible for third-party platforms' availability or conduct.

6. Fees

For OrderProof when installed as a Shopify public app, paid plans, trial approval, upgrades, downgrades, cancellations, and app charges are handled through Shopify's billing system and appear on the merchant's Shopify invoice. We do not bill Shopify-installed merchants outside Shopify for those app charges, and eligible plan changes can be made in the app without contacting support or reinstalling.

Fees for direct or non-Shopify services, if any, are as agreed with you in writing (for example, in a pilot or order agreement) or as published when you purchase. Where prepaid credits are used, they draw down as the Service processes work, are not redeemable for cash, and — except where the law requires otherwise — are non-refundable. We will give at least 30 days' notice before a price change takes effect for you.

7. Customer Data and our use of it

• You own your Customer Data. You grant us the rights needed to host and process it solely to provide, secure, and support the Service.
• We do not sell Customer Data, and we do not use your documents to train machine-learning models.
• Receipts are designed to be shareable proof: they carry hashes and order references, not your document contents.
• On termination, we will delete Customer Data from active systems within a reasonable period, except minimal records we must keep by law.

How we handle personal information is described in our Privacy Policy.

8. Acceptable use

You must use the Service lawfully and as described in our Acceptable Use Policy, which is part of these Terms.

9. Intellectual property

We own the Service, including its software, design, and documentation. These Terms do not transfer any of that to you, and you may not copy, modify, or reverse-engineer the Service except where the law allows it despite this term. Feedback you choose to give us may be used to improve the Service without obligation to you.

10. Service changes and availability

OrderProof is an actively developed product. We may change, add, or remove features, and we do not promise uninterrupted availability. If we discontinue the Service entirely, we will give you reasonable notice and a way to export your Customer Data.

11. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that extraction or matching will be error-free — review features exist because they will not always be.

12. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data; and (b) our total liability for all claims arising out of the Service in any 12-month period is limited to the amounts you paid us for the Service in that period (or CAD $100 if you have paid nothing). Nothing in these Terms limits liability that cannot be limited by law.

13. Indemnity

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in breach of these Terms, or your orders and fulfilment obligations to your buyers.

14. Termination

You may stop using the Service and close your account at any time. Either party may terminate for material breach that remains uncured 30 days after written notice. Sections that by their nature should survive (including 7, 9, and 11–13) survive termination.

15. Governing law

These Terms are governed by the laws of the Province of Newfoundland and Labrador and the federal laws of Canada applicable there. The courts located in Newfoundland and Labrador have exclusive jurisdiction, and both parties consent to them.

16. Changes to these Terms

We may update these Terms. If a change is material, we will give you reasonable advance notice (for example, by email or in the Service). Continuing to use the Service after a change takes effect means you accept it.

17. Contact

Questions about these Terms: hello@ryvion.ai.